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Cancellation, Catch up and Refund Policy

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Cancellation, Catch up and Refund Policy

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SPARTA TENNIS ACADEMY CATCH UP, CANCELLATION AND REFUND POLICY


  1. Rain policy
    1. Winter squads (45 mins or 1 hour sessions) are 8 sessions per term will be completed. Private lessons and Academy squad sessions are 9 weeks per term. If it is too wet for the lesson to continue the coaches will cancel the lessons. If you are unsure if lessons are on/off please check spartatennisacademy.com/blogs/news or message the coaches directly. 
    2. If the coaches cancel the lesson due to rain it will be caught up in weeks 9 and/or 10. If there are still make ups needed these will be done on either a different day, in the holidays, or credited to next term. In the event that none of the above can be done we will refund remaining lessons. 

  1. Illness/camp/other commitment policy
    1. Where players miss squad/semi private lessons which are completed we cannot provide catch ups. We will attempt to place the players in a group of similar ability when there is a gap so please let us know if your child will miss a lesson as we can often offer the space to another player who has missed a session.
    2. In the case of private lessons we will intend to catch these up at a time which the coach has available. There is an onus on the player to make themselves reasonably available to do these make up sessions and to give as much notice as possible that the player cannot make the session.
    3. We need at least 24 hours notice time before cancellations.

  2. Long term injury policy
    1. Where a player will miss multiple sessions due to an injury we will follow the following steps:
      1. Initially we will look to catch the sessions up during other similar squads
      2. If this is not an option due to length of the injury we will halve the costs (Sparta will credit/refund the cost of half the missed squad sessions).

  3. Payment policy
    1. To hold lesson times during the school terms players are required to commit to a term's worth of lessons (either 8 or 9 weeks). Lessons are paid for in advance upon invoice for the term. We can arrange part payments by request. 
By registering for a squad/private lesson players are committing to this payment. Where they need to change day/time we will do our best but cannot refund for players having to withdraw from a session due to schedule conflict or other reasons. This is because the squads are formed based on this information so to be fair to other players the squads must go ahead.